Privacy Policy

Last Updated: Aug. 28,2024

At Metro Florist, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data. By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information
When you place an order, create an account, or contact us, we may collect the following personal information:

Name

Email address

Mailing address

Phone number

Payment information (collected securely via a third-party payment processor)

b. Non-Personal Information
We may also collect non-personal information, such as:

Browser type

Device type

IP address

Pages visited on our website

Time spent on our website

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

Processing Orders: To fulfill and deliver your orders accurately and efficiently.

Communication: To send you order confirmations, shipping updates, and respond to your inquiries.

Marketing: To send you promotional materials, special offers, and updates (you can opt-out at any time).

Website Improvement: To analyze how our website is used and improve its functionality and user experience.

Security: To protect our website and users from fraud and other malicious activities.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your information with trusted third parties, such as:

Service Providers: Payment processors, shipping companies, and IT service providers who help us operate our business.

Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

Access and Update: Review and update your personal information by logging into your account.

Opt-Out: Unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email.

Delete: Request the deletion of your personal information, subject to certain legal obligations.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take appropriate steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: customerservice@metroflorist.com